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FAQ
FAQ, Jewellery care, Privacy policy and more!

Be kind to your Items☻

Each item is mostly made from Recycled Perspex in combination with RVS or Nickel free metal.
Our packaging is also mostly made from recycled materials and/ or eco-friendly materials.

We aim to use mostly only recycled Perspex for our Jewellery.
Our products are designed by Helène Klein (owner STUDIO HEEY) in the Netherlands and laser cut in Belgium by our partner STITCH Laserworks.
We use minimal movement and almost all other products assets are bought locally.
Our packaging is also mostly made from recycled materials and/ or eco-friendly materials.

Perspex:
This material does not change colour over time and is very sturdy.
Perspex is not scratch free, so be kind to your items.
Thinner pieces of Perspex are not as sturdy as more solid pieces, please handle with care.
To give your Perspex super shine without stripes: Use Acetone-free nail polish remover.
Polish with a soft cloth and rinse with water.

Items combined with RVS metal:
This material should not change colour. We always aim to use the best quality pieces.
If somehow your RVS combined item changes colour, please contact us.
We will make sure you get what you paid for babe.
Please note that RVS is not Nickel free.

Items combined with Nickel free metal:
These items are Nickel free.
Note that these items may slightly change colour over time since they are not made from RVS, gold or silver.
Polishing your items from time to time with a soft cloth makes them shine again.
Overtime this will not always help, but the Perspex will stay unchanged.

When you’re not wearing your Jewellery you should keep them in a safe and secure place like your bedroom. Do not store your items in the bathroom or any other humid spots. Jewellery boxes are a great place to keep your items.

Returns & Exchanges

If you want to return or exchange an article you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Certain types of items cannot be returned, like custom-made pieces.

To start a return, you can contact us at studioheey@outlook.com.
Items that will be returned or exchanged must be sent to:

STUDIO HEEY
Dr. Jaegersstraat 27
6417 CH Heerlen

Netherlands

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right babe.

Certain types of items cannot be returned, like custom-made pieces.

  • You can return an item within 14 days after receipt
  • The item must be in the same state that you received it in
  • Custom pieces cannot be returned
  • Shipping costs for the return of the item are to be paid for by the customer

The fastest way to ensure you get what you want is to send us a mail studioheey@outlook.com.
The exchange will take place after the original order has been returned to STUDIO HEEY and has been checked.
Shipping costs for the return of the item are for the customer.

Shipping costs for the replacement are also to be paid for by the customer.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping. We ship it.

We take great care in making sure you order arrives safely. We offer Free shipping for:
The Netherlands – Free shipping
Germany – 5,- flat rate
Belgium – 5,- flat rate

Other destinations coming soon babes!
Really need it now? Just email us at: studioheey@outlook.com, and we will try to make some magic.

If you have questions about the shipping of your order, please send an email to studioheey@outlook.com stating your order number, and we’ll get back to you as soon as possible babe!

Free shipping within The Netherlands!
All orders within The Netherlands will be shipped by PostNL. It takes only 1-5 business days (after payment) to process your order. When your order has been packed and shipped, you’ll receive an email with Track and Trace information with which you can follow your parcel’s journey to your doorstep. PostNL states to deliver packages within 3 business days after you received the track&trace code. This information is an indication provided by PostNL and that we can’t guaranty any delivery time based on this information. Please note we can’t be held responsible for any delays, damage or loss once the package has left our studio and is transferred to our carrier.

Shipping costs and delivery time for international orders depends on the destination and the costs are specified on your invoice. It takes 3-7 business days (after payment) to process your order. When your order has been packed and shipped, you’ll receive an email with Track and Trace information with which you can follow your parcel’s journey to your doorstep. Additional import, customs and sales taxes may be added in accordance with your country’s specific requirements. Please note we can’t be held responsible for any delays, damage or loss once the package has left our studio and is transferred to our carrier.

Unfortunately, our prices don’t include local taxes, duties, brokerage fees or other fees that you may be charged to receive your Jewellery at home. We recommend you to consider all fees, because once your order arrives you’ll be required to pay all taxes, duties etcetera. We won’t be able to refund these costs if you change your mind.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.studioheey.nl

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at studioheey@outlook.com

Terms & Conditions

The General Terms and Conditions of STUDIO HEEY apply to all the offers, orders, products, agreements and deliveries of STUDIO HEEY.
By ordering a product you agree to these conditions.
STUDIO HEEY is registered at the Roermond Chamber of Commerce with number: NL003535566B53 VAT number: 81149891.

E-mail: studioheey@outlook.com

The agreement becomes binding at the time you place your order in the online order form. After payment is complete, we will process your order. Until that time we will remain full owner of the products in your order.

To confirm your order, you will receive an e-mail on the email address that you provided during check out.

All designs are property of STUDIO HEEY and may not be reused or reprinted without express permission. We have made every effort to display as accurately as possible the colors of our products that appear at the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

All prices of the items are displayed in EURO. They exclude any shipping and administration costs.

STUDIO HEEY is not bound by the terms of its offer in the event that there is any printing, typesetting or programming fault on its website.

STUDIO HEEY has the right to change text and images on the website, without giving notice first.

The delivery time of our Jewellery (or other items such as clothing) is based on the production time needed in our workspace. An item that’s in stock will be shipped within 7 workdays, after receiving payment. When in stock we will do our best to send it the same day. Please note that this period is calculated without including the shipping time. For orders on products that are not in stock and need to be made, contact us for details on production and shipping time. Don’t hesitate to let us know if you are in a hurry. We will do our best to help you. Contact us directly at studioheey@outlook.com

– Each order will be carefully packed in a original STUDIO HEEY packaging.
Made from mostly recycled materials.

– Within The Netherlands we work with PostNL. You’ll receive an automatic track-and-trace code once your package is shipped.

– Orders for Europe will also receive a track-and-trace code once the parcel is shipped.
In each case, it allows you to easily track your order. Expected shipment time depends on to which country we ship.

– Additional import, customs and sales taxes may be added in accordance with your country’s specific requirements.

– Please note we can’t be held responsible for any delays, damage or loss once the package has left our studio and is transferred to our carrier.

– Articles shall be delivered to the address given by the customer.

The customer can use any of the payment methods listed in the webshop upon checkout. After you have placed an order you will receive an email confirming your order.

When a product is mistakenly listed with an incorrect price, STUDIO HEEY reserves the right to cancel the order for the product with the price listed incorrectly. Even when the customer has already paid for the product, the order may be cancelled and the customer’s money refunded.

We hope that you are happy with your purchase but if for any reason you are not, you have 14 days after receiving your item to request a return. We can only accept Jewellery that hasn’t been worn and/or hasn’t been damaged and is in perfect condition, in the original packaging. You’ll also need the receipt or proof of purchase. Jewellery that is custom made to your size or preferences cannot be returned. It is important to know that we reserve the right to deny unreasonable repairs, returns and replacements. To start a return, you can contact us at studioheey@outlook.com

Please keep in mind that the shipment costs of a return are for the customer.
Please keep in mind that the shipment costs of an exchange are also for the customer.
Items that will be returned or exchanged must be sent in the original packaging to:

STUDIO HEEY
Dr. Jaegersstraat 27
6417 CH Heerlen

Netherlands

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We are entitled to refuse to accept a returned article or to send it back to the customer if the article appears to have been used, no longer carries the original labels, or reveals damage caused by the customer, or if the customer does not comply with the instructions for returning the article given by STUDIO HEEY.

You’ll have two months of warranty from the date of purchase. Within these two months we will repair your item for free if it’s any error caused by us. Please contact studioheey@outlook.com and include in the email your name, order number and a picture of the damage.

If the item has been damaged by the customer there will be a charge for this service. Please contact studioheey@outlook.com and we will give a quotation regarding the repair costs. We reserve the right to deny unreasonable repairs.

We don’t give warranty for:
– Natural wear and tear
– Stains caused by perfume
– Complaints caused by misuse of the parts and/ or Jewellery